Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. This policy does not limit your rights under the Australian Consumer Law (ACL).

Conditions for Returns

To be eligible for a return, your item must be:

  • In the same condition that you received it.
  • Unworn or unused, with tags, and in its original packaging.
  • Accompanied by the receipt or proof of purchase.

Process for Returns

To start a return, you can contact us at admin@hdsagroup.info. Please note that returns will need to be sent to the following address:

If your return is accepted, we’ll send you a return shipping label (if applicable), as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any questions regarding returns, please contact us at admin@hdsagroup.info.

Damages and Issues

Please inspect your order upon reception and contact us immediately if:

  • The item is defective.
  • The item is damaged.
  • You received the wrong item.

We will evaluate the issue and work to resolve it promptly.

Under the Australian Consumer Law, you are entitled to a replacement, repair, or refund for any major failure of goods or services. Minor failures will be addressed through repairs or replacements.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants).
  • Custom products (such as special orders or personalised items).
  • Personal care goods (such as beauty products).
  • Hazardous materials, flammable liquids, or gases.

Please contact us if you have any questions or concerns about your specific item.

Note: Sale items or gift cards are generally not eligible for return unless they are faulty under the Australian Consumer Law.

Exchanges

The fastest way to ensure you get what you want is to:

  1. Return the item you currently have.
  2. Once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return to confirm whether the refund is approved. If approved:

  • You will be refunded automatically on your original payment method within 10 business days.
  • Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at admin@hdsagroup.info.